Casoola Casino Terms and Conditions

Welcome to Casoola Casino. These Terms and Conditions govern your use of our website, casoola.com, and all services we provide, including our casino games, live dealer tables, sportsbook and promotional programmes. By creating an account with us, you confirm that you have read, understood and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our services.

At Casoola Casino, we require every player to register a personal account in their own correct name before accessing our full range of services. We do not operate a no-account model. These Terms are drafted in English, and it is the English version that prevails over any translated copy, which we provide for convenience only. By accepting these Terms, you warrant that your knowledge of English is sufficient to fully understand their content and consequences.

Eligibility and Restricted Territories

We welcome players from a number of markets, with Austria serving as our lead market alongside Hungary, Norway, Poland, Canada, New Zealand, Czechia, Australia and Switzerland. However, we maintain a list of Excluded Jurisdictions whose residents have no right to open an account or deposit funds with us, including Afghanistan, Belarus, Bulgaria, Curacao, Cyprus, Denmark, Estonia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Romania, Russia, North Korea, the Netherlands, Sweden, Ukraine (including Crimea), the United Kingdom, the United States of America, Cote d'Ivoire, Armenia, Georgia and the Netherlands Antilles.

We also restrict promotional eligibility for residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia and Malaysia, even where account registration is otherwise permitted. In addition, certain game suppliers impose their own geo-blocks on specific titles, and we reserve the right to apply these restrictions without prior notice.

Account Registration

When you register with Casoola Casino, you must provide accurate, current and complete information. We may request identity verification documents at any time, and you agree to cooperate with our verification procedures. We at Casoola reserve the right to suspend or close any account where we suspect fraud, multiple accounts, underage access or breach of these Terms.

• You must be of legal gambling age in your jurisdiction of residence
• You must register only one account in your own name
• You must not use our services from any Excluded Jurisdiction
• You must keep your login credentials confidential

Deposits and Withdrawals

Our Casoola platform supports a wide range of currencies including EUR, USD, HUF, NOK, PLN, CAD, NZD, CZK, AUD, CHF, GBP, and cryptocurrencies such as BTC, ETH, LTC, USDT and others. The minimum deposit is EUR 10 on almost every payment rail, with limited exceptions. Deposit methods available to you include EPS, bank transfer, Revolut, MiFinity, Visa, Mastercard and a range of cryptocurrencies.

The minimum withdrawal amount is EUR 10 on fiat methods, EUR 20 on most crypto methods, and EUR 60 specifically on Bitcoin. We process withdrawal requests through our financial department within three business days of your request, and consecutive payouts are spaced three business days apart rather than processed simultaneously. Our financial department operates between 06:00 and 17:00 GMT, Monday to Friday, and we are not responsible for delays caused by third-party payment providers.

At Casoola Casino, we operate a five-level VIP withdrawal ladder with daily and monthly ceilings that vary by rank, from Beginner through Amateur, Professional, World Class, up to Legend. Your VIP level is calculated based on your activity over the 90 calendar days preceding a withdrawal request, taking into account your deposit-to-withdrawal ratio and bonuses received. We also reserve the right to vary limits by location. A maximum of three pending withdrawals is permitted at any time.

If the amount you have staked is less than your deposited amount at the time of a withdrawal request, we may cancel all winnings and retain 10% of your last deposit (minimum EUR 0.50) as payment expenses, rising to 15% where the deposit was made by bank card or bank transfer. A minimum monthly wagering threshold of EUR 20 applies in the calendar month of your request, failing which we may decline the withdrawal.

Should your account remain inactive for 180 days without login, we may charge EUR 5 per month at our discretion; if your balance is below EUR 5, we will take the full remaining balance, and charges cease once your balance reaches zero.

Welcome Bonus and Promotions

Our Welcome Bonus offers 100% up to EUR 500 plus 200 Free Spins, with maximum amounts varying by currency. This bonus is not automatic - after depositing, you must visit the My Bonus section of your profile and activate the promotion before placing any bet with your qualifying deposit. A withdrawal request made either before activation or after claiming the bonus voids your eligibility entirely.

Wagering requirements are 35x on deposit plus bonus amount, and 40x on free spin winnings, to be completed within 10 days of activation, or the bonus and any associated winnings will be voided. Free spins are credited in daily batches of 20 over 10 days; each batch expires 24 hours after unlocking, and missing a day forfeits that batch permanently.

We also set a maximum bet limit while any Casino Bonus is active - EUR 100 or currency equivalent - and exceeding this figure is treated as promotion abuse. We reserve the right to deny, reject, cancel or revoke any bonus or promotion at our sole discretion, and our decision in any dispute regarding bonus eligibility, wagering calculation or suspected abuse shall be final and non-negotiable.

• We may void winnings derived from minimum-risk betting strategies, such as covering 24 or more of the 37 roulette spots
• We may void winnings where you place any single bet exceeding the applicable maximum before wagering is complete
• We may void winnings where you shift betting patterns to exploit bonus funds
• We reserve the right to permanently or temporarily ban players found engaging in promotional abuse

VIP Programme and Loyalty

Casoola Casino operates a VIP Club with five levels - Beginner, Amateur, Professional, World Class and Legend - offering benefits including a personal VIP manager, higher withdrawal limits, personalised offers, on-site promotions, cashback and 24/7 live chat access. Your rank is recalculated based on your activity across the preceding 90 days and automatically drops to the lowest level after one month without placing bets.

In addition to our VIP Club, we operate a broader gamification programme featuring challenges, tournaments, Spin Rally, Wheel of Fortune, a rewards shop and collections. Full mechanics for these features are set out in the relevant Annexes to these Terms.

Game Rules and Fair Play

We offer an extensive library of casino games, including slots, live dealer tables, jackpot games, table games and a sportsbook covering football, tennis, e-sports, basketball and many other events. We make every reasonable effort to ensure that our games function correctly, but we reserve the right to void any round affected by a technical malfunction, and we are not liable for losses arising from such malfunctions.

Certain branded titles and supplier content are subject to geographic restrictions determined by our game providers, and we reserve the right to disable access to specific games in specific territories without prior notice.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, we exclude liability for indirect, incidental or consequential losses arising from your use of our platform. You agree to use our services at your own risk and in accordance with the laws applicable in your jurisdiction.

Changes to These Terms

We may amend these Terms and Conditions at any time, and any changes will take effect upon publication on our website. We encourage you to review these Terms periodically. Continued use of our services after any amendment constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms, our support team is available 24/7 via live chat or by email at [email protected]. We are committed to resolving your queries promptly and transparently.