Casoola Privacy Policy

At Casoola, we understand that your personal information matters, and we are committed to protecting it at every stage of your relationship with us. This Privacy Policy explains how we at Casoola collect, use, store and safeguard your data when you register for an account, make a deposit, play our games, or otherwise interact with casoola.com. By creating an account with us, you acknowledge that you have read and understood how our Casoola platform handles your information.

Information We Collect

When you open an account at Casoola, we require certain personal details to verify your identity and comply with our legal obligations. We collect this information directly from you, automatically through your use of our services, and occasionally from third parties such as payment providers or verification agencies.

• We gather registration details including your full legal name, date of birth, address, email and phone number, since our casino requires accounts to be registered in your own correct name
• We collect financial information related to deposits and withdrawals, including the payment method you select, such as EPS, bank transfer, Revolut, MiFinity, Visa, Mastercard or supported cryptocurrencies
• We record your gaming activity, including games played, stakes placed, wins, losses and bonus participation
• We track technical data such as your IP address, device type, browser, and login timestamps
• We may collect documents submitted for identity and source-of-funds verification

Information From Promotions and Loyalty Activity

Because Our Casoola platform runs an extensive gamification program - including challenges, tournaments, Spin Rally, the Wheel of Fortune, our shop, collections and the VIP Club - we also process data about your participation in these features, including coins earned, points accumulated, and VIP rank calculations based on your deposit-to-withdrawal ratio over the preceding 90 days.

How We Use Your Data

We use the information we collect for several legitimate purposes connected to running Casoola and providing you with a safe, functional service.

• We use your data to verify your identity and prevent fraud, underage access, and money laundering
• We process your financial details to handle deposits, withdrawals, and VIP withdrawal limits
• We use your activity history to calculate your VIP level, cashback eligibility, and loyalty rewards under our Annexes governing the Shop and Wheel of Fortune
• We communicate with you regarding account updates, security notices, and - where you have opted in - promotional offers such as our Welcome Bonus or Crypto Welcome bonus
• We use technical and behavioral data to improve the stability, security and performance of our website and mobile web experience
• We may use your data to enforce our Terms, including provisions on promotion abuse, inactivity charges, and withdrawal eligibility

Legal Basis for Processing

We process your personal data based on the necessity to perform our contract with you, to comply with our regulatory and anti-money-laundering obligations, to pursue our legitimate business interests in operating Casoola securely, and, where applicable, based on your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly where necessary to run our services.

• We share data with payment processors and banking partners to execute deposits and withdrawals
• We share information with identity verification and fraud-prevention providers
• We may disclose data to regulators, law enforcement or courts where legally required
• We share limited data with our gaming content and live-dealer suppliers to the extent necessary to deliver game sessions, including jackpot and live casino rails
• We may share information with professional advisors, auditors, and service providers who support our operations under confidentiality obligations

International Data Transfers

Because Casoola Casino serves players across multiple currencies and markets - including Austria, Hungary, Norway, Poland, Canada, New Zealand, Czechia, Australia and Switzerland - your data may be transferred and processed outside your country of residence. Where we transfer data internationally, we take appropriate steps to ensure an adequate level of protection consistent with applicable data protection standards.

We remind you that residents of certain jurisdictions, including those on our Excluded Jurisdictions list, are not permitted to hold an account with us, and we will not knowingly process data in connection with account creation from these locations.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including ongoing legal, accounting, and regulatory reporting requirements. Where your account becomes Inactive after 180 days without login, we retain the associated data in accordance with our retention schedule even while account charges under our Terms may apply. We will delete or anonymize your data once it is no longer required, unless a longer retention period is mandated by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate casoola.com, remember your preferences such as your selected Country and Currency, and analyze how our website is used. For full details on the categories of cookies we use and how to manage them, please refer to our separate Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have a number of rights concerning the personal data we hold about you. We aim to honor these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request erasure of your data, subject to our legal and regulatory retention obligations
• You may object to or request restriction of certain processing activities, including direct marketing
• You may request a copy of your data in a portable format
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, you can contact our support team, available 24/7 via live chat or by emailing [email protected].

Data Security

We implement technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse or alteration. While we strive to safeguard your information using industry-appropriate safeguards, no system can guarantee absolute security, and we encourage you to use strong n}&jJ{7t5XQ^!xFSs and protect your login credentials.

Children's Privacy

Our services are not intended for anyone under the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and accounts found to belong to underage individuals will be closed and any associated funds handled in accordance with our Terms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. We encourage you to review this page periodically. Continued use of Casoola after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our team through live chat, available around the clock, or by emailing [email protected]. We are here to help you understand how your information is used whenever you play at Casoola.