Casoola Cookie Policy

At Casoola, we use cookies and similar technologies to make our website work properly, to understand how our platform is used, and to make your experience at Casoola Casino more relevant and enjoyable. This Cookie Policy explains what cookies are, how we use them, what types of cookies we place on your device, and how you can control them when you visit casoola.com. By continuing to browse or use our services, you agree that we may place cookies on your device in accordance with this policy, unless you adjust your browser settings as described below.

What Are Cookies

Cookies are small text files that are stored on your computer, smartphone or tablet when you visit a website. They allow a site to recognise your device and remember information about your visit, such as your preferred language, login status and settings. We at Casoola use cookies across our desktop and mobile web platforms to support core functionality, security, and the overall performance of our casino and sportsbook products.

Why We Use Cookies

Our Casoola platform relies on cookies for several reasons. We use them to keep you logged in securely as you move between our games, cashier and sportsbook sections, to remember your cashier preferences such as Country and Currency defaults, and to help us understand which parts of our site, including our Top Games, Live Casino and Jackpot rails, are most popular with our players. We also use cookies to help detect and prevent fraud, to support responsible gambling tools, and to measure the effectiveness of our promotions and marketing campaigns.

Types of Cookies We Use

Here at Casoola Casino, we use several categories of cookies, each serving a distinct purpose. Below is an overview of the main types you may encounter while using our services.

• Strictly necessary cookies - these allow you to log in, navigate between pages, access secure areas such as the cashier, and use essential features like the bet slip and booking code field on our sportsbook.
• Performance and analytics cookies - we use these to collect information about how visitors use our site, including which games, live tables, or sportsbook markets are viewed most often, so that we can improve our services.
• Functionality cookies - these remember choices you make, such as your preferred currency from our supported list (EUR, USD, HUF, NOK, PLN, CAD, NZD, CZK, AUD, CHF, GBP and various cryptocurrencies), language settings, and display preferences.
• Advertising and targeting cookies - we and our partners may use these to deliver promotions that are more relevant to you, including Welcome Bonus offers, and to measure how effective our campaigns are across different markets.
• Third-party cookies - some cookies are placed by our service providers, payment partners and game studios, including providers that power our live dealer tables, slots and sportsbook content.

Session and Persistent Cookies

Some cookies we use are session cookies, which exist only while your browser is open and are deleted automatically once you close it. Others are persistent cookies, which remain on your device for a set period or until you delete them manually. We use persistent cookies, for example, to remember your login details for your next visit to Casoola or to retain your cashier and language preferences across sessions.

How We Use Cookies at Casoola

Our Casoola team uses cookies to support a wide range of features across our platform. Our Casoola library includes thousands of slots, live tables and sportsbook markets, and cookies help us tailor the Top Games, New, Popular and Bonus Buys rails you see on our homepage. We also use cookies to support our gamification features, including Spin Rally, Wheel of Fortune, challenges, tournaments, collections and our VIP Club, ensuring that your progress and preferences are properly recorded as you interact with these products.

Cookies also help us maintain the security of your account. Because you must register under your own correct name to use our services, cookies assist us in verifying your identity across sessions, protecting your account from unauthorised access, and supporting the fraud-prevention measures referenced throughout our Terms and Conditions.

Cookies Used for Promotions and Bonuses

We at Casoola also use cookies in connection with our promotional offers, such as our Welcome Bonus of 100% up to EUR 500 plus 200 Free Spins, and our Crypto Welcome bonus of 200% up to 3,000 USDT. Cookies help us track qualifying deposits, confirm eligibility for bonus activation through the My Bonus section of your profile, and ensure that wagering requirements and promotional restrictions, including geographic and payment-method exclusions, are correctly applied to your account.

Third-Party Cookies and Partners

Some of the cookies placed through our site are set by third parties, including analytics providers, payment processors such as those supporting EPS, Bank transfer, Revolut and MiFinity, and game studios that supply our slots and live tables. These third parties may use cookies to collect information about your use of our site and other websites, in accordance with their own privacy and cookie policies. We do not control the cookies set by these third parties, and we encourage you to review their respective policies for further information.

Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies when using Casoola. Most web browsers allow you to control cookies through their settings, including the ability to block cookies entirely, delete existing cookies, or receive a notification each time a new cookie is placed on your device. Please note that if you choose to disable or block certain cookies, some features of our platform, including login, cashier functions, and personalised promotions, may not work as intended.

• You can adjust your browser settings to refuse all or some cookies.
• You can delete cookies that have already been placed on your device through your browser's settings menu.
• You can use private or incognito browsing modes to limit the storage of cookies during your session.
• You can opt out of certain third-party advertising cookies through industry opt-out tools where available.

Impact of Disabling Cookies

If you disable strictly necessary cookies, you may not be able to log in, access the cashier, or use the full functionality of our Casoola account. Our Casoola platform requires a registered account for full functionality, and cookies are a core part of maintaining your secure session while you deposit, play, or request a withdrawal.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. Any changes will be posted on this page, and we encourage you to review this policy periodically so that you remain informed about how we use cookies. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact our support team via live chat, available 24/7, or by email at [email protected]. We are happy to explain any aspect of how we collect and use cookie data in connection with your use of our services.